Frequently Asked Questions - Placing an Order
If you have any problems to place an order, you can check here first
We will not help you buy replicas, counterfeit items, or unauthorized copies from China.
- Branded goods that are protected by the Intellectual Property Rights (unless with a valid Certificate of Authorization and official invoice). Counterfeit goods.
- Weapons, replica weapons (e.g. replica toy guns), ammunition, toxic chemicals, hazardous chemicals, explosives (fireworks, gas lighters, gasoline, alcohol, sulfuric acid, paint, etc.), firearms, dangerous goods, white crystals, powder, fluid, lotion, gel, cream, paste, goods containing liquid, e-cigarettes, etc.
- Cash, checks, money orders, securities, bearer negotiable instruments, counterfeit currency, debit cards, credit cards, passbooks, lottery tickets etc.
- Drugs (e.g. opium, morphine, heroin, marijuana, methamphetamine, etc.), prescription drugs, herbal supplements, health or medical products, narcotic drugs, psychotropic substances, etc.
- Pornography (whether in printed, film or digital format). Indecent, obscene or offensive articles, sex toys, etc.
- Animals and plants, animal carcasses (e.g. specimens), human body or parts, harmful organisms, biological samples, etc.
- Tobacco, cigarettes, alcohol, sugar, mahogany, seeds, cosmetics, food, tea, perishable goods, etc.
- Medical waste, chemical waste, industrial waste, poisons, etc.
- Precious antiques, audiovisual products (e.g. CDs, audio tapes, video tapes, etc.), precious metals, precious stones, jewels, pearls, ivory, skins, fur, personal or corporate seals, passports, etc.
- Goods that are considered illegal in the origin, transit and/or destination countries.
- Prohibited items that are listed by shipping carriers and airlines.
When you sumit your order, pls write your requirements in the comment section, we will try to return full information to as per your requiments
We will try our best to give you advice as per our experience.
You also can send the questions to us by email before you place the order.
We will only charge one time domestic shipping fee except the order is too heavy and the seller ask us pay much more than CNY15.
Usually, the seller will combine the items and charge one time shipping.
Yes, you can add new items by yourself if the order status is "pending"
If the order status is not "pending", pls send the taobao URLs to us.
We will mark it in the order when the items arrived in our warehouse, you can login to taobaotrends.com and see it in the order.
Yes, if the items are from taobao.com, you can upload the image to taobao search field, pls see below:
You can just register an account at taobaotrends.com and submit the items to the shopping cart, which will calculate the total cost except international shipping fee automatically.
The domestic shipping fee maybe widely difference from different sellers, which is about CNY8 to CNY15, we will charge average domestic shipping fee CNY12 per seller.