Frequently Asked Questions - All FAQs

Please select your question category

Search FAQs
View all frequently asked questions

If you have any problems to place an order, you can check here first

We will not help you buy replicas, counterfeit items, or unauthorized copies from China.

  • Branded goods that are protected by the Intellectual Property Rights (unless with a valid Certificate of Authorization and official invoice). Counterfeit goods.
  • Weapons, replica weapons (e.g. replica toy guns), ammunition, toxic chemicals, hazardous chemicals, explosives (fireworks, gas lighters, gasoline, alcohol, sulfuric acid, paint, etc.), firearms, dangerous goods, white crystals, powder, fluid, lotion, gel, cream, paste, goods containing liquid, e-cigarettes, etc.
  • Cash, checks, money orders, securities, bearer negotiable instruments, counterfeit currency, debit cards, credit cards, passbooks, lottery tickets etc.
  • Drugs (e.g. opium, morphine, heroin, marijuana, methamphetamine, etc.), prescription drugs, herbal supplements, health or medical products, narcotic drugs, psychotropic substances, etc.
  • Pornography (whether in printed, film or digital format). Indecent, obscene or offensive articles, sex toys, etc.
  • Animals and plants, animal carcasses (e.g. specimens), human body or parts, harmful organisms, biological samples, etc.
  • Tobacco, cigarettes, alcohol, sugar, mahogany, seeds, cosmetics, food, tea, perishable goods, etc.
  • Medical waste, chemical waste, industrial waste, poisons, etc.
  • Precious antiques, audiovisual products (e.g. CDs, audio tapes, video tapes, etc.), precious metals, precious stones, jewels, pearls, ivory, skins, fur, personal or corporate seals, passports, etc.
  • Goods that are considered illegal in the origin, transit and/or destination countries.
  • Prohibited items that are listed by shipping carriers and airlines.
If the order status is "pending" , "confirmed" and "processing", you can cancel the order at anytime.
 
If the order status is "received" and "paid", we shall returned the items the seller, if so, we hope you can pay the domestic shipping fee if you want to cancel the order.

You can follow the order status ("pending", "confirmed", "Processing", "ordered", Received", "paid", "shipped", "cancelled") from here:

"Pending": when the order is placed, the default order status is "pending", if you submit other items as an order, the new items will be automatically add to the same order no. if the order status is "pending"

"Confirmed": We will confirm the order if the items are availabe and acceptable, you can pay the order at taobaotrends.com if the order status is "confirmed"

"Processing": The order status will be changed to "processing" if you pay the order.

"Ordered": The order status will be changed to "ordered" if we order them items successfully.

"Received": If the items arrive at our office, we will take the pictures and send them to you and let you know the shipping fee, the order status will be changed to "received".

"Paid": If you pay the order, the order status will be changed to "paid".

"Shipped": The order status will be changed to "shipped" if we ship the order, and we will let you know the tracking no. at the same time.

"Cancelled": If the order status is "cancelled", the order is cancelled.

When you sumit your order, pls write your requirements in the comment section, we will try to return full information to as per your requiments

We will try our best to give you advice as per our experience.

You also can send the questions to us by email before you place the order.

We will only charge one time domestic shipping fee except the order is too heavy and the seller ask us pay much more than CNY15.

Usually, the seller will combine the items and charge one time shipping.

Yes, you can add new items by yourself if the order status is "pending"

If the order status is not "pending", pls send the taobao URLs to us.

We will mark it in the order when the items arrived in our warehouse, you can login to taobaotrends.com and see it in the order.

Yes, if the items are from taobao.com, you can upload the image to taobao search field, pls see below:

 

 

 

You can just register an account at taobaotrends.com and submit the items to the shopping cart, which will calculate the total cost except international shipping fee automatically.

The domestic shipping fee maybe widely difference from different sellers, which is about CNY8 to CNY15, we will charge average domestic shipping fee CNY12 per seller.

Here you can know the payment methods and how to make payment in our site

No minimum order require, but the minimum service fee is CNY35.

If the order value including domestic shipping fee is under CNY350, we will still charge minimum service fee CNY35

Normally, the payment button will be actived when we confirm the order (order status is confirmed).

 

We already add the paypal fees or credit card fees to the exchange rate.

 

The exchange is floating, it changes from time to time. Current exchange rate is about 1CNY=0.158USD.

Our exchange rate is almost the cheapest in the market.

This is the cash balance in your taobaotrends account, you can use it to pay the order or pay the shipping fee.

You can add money to your taobaotrends account by paypal or by DHpay.

We accept the payment by paypal, Credit Card, Western Union, and by wire transfer.

1. You can pay the order by Credit Card directly.

2. If you want to pay the order by paypal, please add money to your taobaotrends account first and make payment by balance.

Yes, if you have any balance at taobaotrends account, you can send an email to request the withdraw.

No, the order value already includes the paypal fees or credit card fees, if you pay the order by western Union, we can give you additional 4% discount.

If you send the payment to us by credit card, the money  will not show up in your account at taobaotrends.com, which will go directly to our DHpay account.

If you have shipping questions, please see this section first.

Usually, we can get the items from taobao or 1688 sellers to our office in 2-4days if the seller ship out the items timely.

If the sellers delay to ship out the items, we need more days to receive them.

It depends on which shipping method you choose from China to your country, the shipping time differs much for different shipping method.

You can login to taobaotrends.com and pay the shipping fee when you choose the shipping method you like.

You can pay the shipping fee by Credit Card directly or by Paypal.

China Post E-packet (also called EUB) is the best airmail service if it can reach your country, which only reach to United states, United Kingdom, Australia, Canada, France, Israel, Norway, Russia, Saudi Arabia, Ukraine.

China Post E-packet(EUB)>>Belgium Post airmail >>DHL airmail==Hongkong Post airmail==Netherlands Post airmail == Singapore Post airmail == Sweden Post airmail == Swiss Post airmail >> China Post airmail

 

 

Airmail only accepts the parcel under 2KGS, if the parcel is small and light, the shipping fee by airmail will be cheaper than other kinds of shipping method.

It's better you choose other shipping methods if  the parcel value is over USD200, normally, registered airmail service is not as reliable as other shipping methods.

For small parcel under 2KGS, you can choose China Post E-packet.

DHL is best choice for most parcels as it's fast and reliable with few customs duties to U.S.A.

If you have large packages over 21KGS, you can choose the shipping methods by US-UPS, the shipping fee is low and reliable, but it will take about 10-15days to U.S.A.

The shipping fee is only about USD128 for 21KGS by US-UPS.

Netherlands customs is pretty strict, you can choose Netherlands Post which is fast reliable to your country.

For large package, you can choose China Post SAL.

Yes, we can split your order to several small parcels under 2KGS and quote the shipping fee by airmail for you.

If you are worried about the high customs duties in your country, we also offer customs duties prepaid shipping methods

EUEXP: Shipping fee is cheaper than by EMS to many European countries with customs duties free, recommend.

EUFBA: If you have large package to European country, we recommend you ship this kinds of shipping method, which only a little expensive than by DHL, but you don’t need to pay the customs duties.

Yes, we can write low value on the parcel as per your request.

Normally, we will automatically write low value with gifts on the parcel.

Yes, you can just send email to us, we will try to quote the shipping fee for your favorite shipping methods.

We also use some of other shipping methods like Hongkong EMS, Dpex, China Post by sea........

If you want to use our forwarding service, you can know more information here.

We know that the fees other than shipping cost are a headache for you, so we offer our forwarding service.

You only need to pay the international shipping fee, no any other service fees.

 

 You can use the below address to fill in taobao.com or 1688.com

English
Chinese
What you should fill in
Recipient
收货人 / 姓名
陈捷然(your order no. at taobaotrends)
Address
地址
民乐工业区写字楼2栋610室
State/province
省份
广东省
City/ district
城市
深圳市 /龙华新区
Street
街道
民治街道
Phone
电话 / 手机
86-13510106901
Zipcode
邮编 
518131
 
 
 

The below is the full address to our warehouse

Full Adress: 广东省 深圳市 龙华新区 民治街道 民乐工业区写字楼2栋610室

Zipcode: 518131

Contact name: 陈建漳 (your order number at taobaotrends)

Tel. no.: 13510106901

 

Order Number: you can get order number when you create an order at taobaotrends.com

If you buy from taobao.com or 1688.com, you can just submit the items as an order at taobaotrends.com, you can mention "only use forwarding service" when you submit the order.

We will confirm the order in 24 hours and when you finish the purchase by yourself,  pls send an email to admin@taobaotrends.com for confirmation.

We will change the order status to "ordered" when we get your confirmation.

We will take detailsed pictures and let you know the shipping fee when the items arrive at our warehouse, and we will change the order status to "received".

When you pay the international shipping fee for the order, we will send the package to the address you fill in the order.

 

If you submit the items as an order, you will get an order number.

If the parcel arrived at our warehouse, we will check the item and put the items to your order.

We will mark it in the order when the items arrived in our warehouse, you can login to taobaotrends.com and see it in the order.

Yes, we will check the items when they are arrived at our office, if there is any problems, we will send an email to you and help you solve the problems.

We will take detailed pictures and upload them to Baidu cloud disk and you can see them from this kind of link: http://pan.baidu.com/s/1i3ssQTB#render-type=grid-view

Yes, if  the seller accept the return, we can help you return the items to the seller, and you only need to pay the domestic shipping fee from our warehouse to the seller's address.

 

 

1. The international shipping fee is almost the same, some of shipping methods are more cheaper, especially for large packages, for example, the shipping fee is only about USD128 to united states for 21KGS

2. Check and inspect your items carefully.

3. Detailed pictures when we receive all the items.

4. English support, we can help you easily solve the problems than using taobao global consolidation and shipping service.

5. Shipping adice, we can ship many kinds products which Taobao Global Consolidation and Shipping can not ship.

You can login to taobaotrends.com and pay the shipping fee when you choose the shipping method you like.

You can pay the shipping fee by Credit Card directly or by Paypal.

Yes, Belgium Post, Europe line, EUFBA-F support triangle shipping service.

Recommendation

We appreciate if you can recommend our shopping service to your friends, if you have any suggestions, pls feel free to contact us.

Friendly Links

BearingsBearingmarket |WRT |Taobao Agent